When synching your inventory from Discogs to NearMint, or the other way round, you could run into different issues. In the following document we will try to cover most scenarios.
Should you still experience issues after having read through the document, please don't hesitate to contact our support team!
- Issues when first importing your inventory from Discogs to NearMint
- Issues with a reverse sync (syncing from Discogs to NearMint)
- Issues with a regular sync (syncing from NearMint to Discogs)
Issues when first importing your inventory from Discogs to NearMint
When you first import your inventory from Discogs to NearMint, it might take a while for the items to show up on your NearMint account. Here some reasons why this could be the case:
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The sync logo keeps on spinning
Please know that the initial import will normally take between 1 and 15 minutes, depending on the size of your inventory. If the sync keeps spinning and you do not see your inventory appearing in NearMint yet after 15 minutes, it might be that the inventory export got blocked on Discogs.
- To check this, go to https://www.discogs.com/users/export and see if there is a recent inventory export ready to download. If the export is still processing, it might just be delayed or might also be blocked.
- Wait another 15 minutes, and if it is still processing please open a support ticket to get this unblocked. If there is no recent export visible in this list at all but the sync logo is spinning, also please open a support ticket.
Issues with a reverse sync (syncing from Discogs to NearMint)
When doing a reverse sync of your inventory (syncing from Discogs to NearMint), the following issue could arise:
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The sync logo keeps on spinning
The reverse sync will normally take between 1 and 15 minutes, depending on the size of your inventory. If the sync keeps spinning after 15 minutes, it might be that the inventory export got blocked on Discogs.
- To check this, go to https://www.discogs.com/users/export and see if there is a recent inventory export ready to download. If the export is still processing, it might just be delayed or might also be blocked.
- Wait another 15 minutes, and if it is still processing please open a support ticket to get this unblocked. If there is no recent export visible in this list at all but the sync logo is spinning, also please open a support ticket.
Issues with a regular sync (syncing from NearMint to Discogs)
Have you run into an issue when trying to do a regular sync (syncing from NearMint to Discogs)? This is what might have happened:
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The sync logo keeps on spinning
Depending on the number of items you are syncing from NearMint to Discogs, syncing can take significantly longer than the other way around:
- If you are syncing between 1 and several 100’s of items, that should go through in about a minute.
- If you are syncing more than 1000 items, calculate about 1 minute per 400 items, although it should usually be faster. So if you are syncing 10k items to Discogs, calculate around 25 minutes for the sync to take and the item to keep spinning to indicate progress.
- If it takes much longer than this, please feel free to open a support request.